PropertyMe's biggest fail to date (and what we can learn from it)
In today's episode Terri discusses the "saga" of PropertyMe's price increase email to their clients and the subsequent fallout.
She uses it to create a case study for property manager around communication for, let's just say, more "sensitive" matters with our clients (anything to do with money). Terri runs through the 3 T's for nailing your communication - Technique, Timing & Tone and highlights where she believes these guys went wrong with their price increase rollout and why their clients have reacted so negatively.
Thanks go to our friends at Inspection Manager for their support with this podcast - they are always looking for ways to make the lives of property managers easier.