All Episodes
Episodes
Discounting advertising costs is not a point of difference
There is so much chat in the industry at the moment about the profitability of property management businesses. It's the time of year, but also the steep increases in agency expenses recently has meant that businesses...
View Episode
Where this PM went wrong with an “inherited” tenant
Without a doubt, "taking over" the management of a property with a tenant already in place, is often not as smooth or simple as a property manager would. After all, owners generally switch agencies because there has...
View Episode
The Formula for Breaking Bad News to an Owner
Nobody likes having to deliver bad news. And Property Managers, well, we have to deliver more than the average person.
Knowing that the client's reaction is probably not going to be the best, can make us feel really...
View Episode
Should your "go to" be to call EVERY time?
Have you ever heard the boss of a property management team say in despair... "If only they would just pick up the phone, we wouldn't have this problem".
It seems to be a common misconception that property managers...
View Episode
3 Good Reasons to Make the Effort Each Month
Sending a newsletter every month seems great in theory, but often it becomes a bit of a chore when life gets a little crazy. But... the reward is definitely worth the effort required to make this happen.
In today's...
View Episode
The Do's & Don'ts When It Comes To Negative Feedback
Nobody likes to be told they are not doing the right thing. That someone who is paying for a service is not satisfied with what is being delivered. And this stops many agencies from asking their clients how they feel...
View Episode
The Standout Characteristic of a High Performing Property Manager
In this shorty episode, Terri shares the characteristic she has observed that is common across the high performing property managers she has observed (and it may not be what you expect).
By doing this one thing, they...
View Episode
6 Reasons to ALWAYS share the ingoing report with the owner
When it comes to the Ingoing Condition Report, most property managers only utilise it to assist with the onboarding process for a new renter (and because the legislation says we have to). They don't recognise that...
View Episode
3 Things to Do to Prevent Being Blindsided as a New PM
Stepping into a new portfolio is probably one of the most stressful things a property manager can do, even if you have been doing the job for 20+ years.
It takes time to develop relationships and get your head around...
View Episode
Avoid making these 3 big mistakes when introducing a new Property Manager
The way we introduce a new Property Manager to our existing clients is critical. Not only does a smooth transition set the new team member up for success, but it reduces the amount of "churn" a portfolio...
View Episode
5 Tips to Improve Your Vacating Checklist & Reduce Drama
How we say goodbye to our vacating renters is so very important when it comes to ensuring we have a smooth finalisation of a tenancy. Emotions are already running high when moving house, without us adding fuel to the...
View Episode
Cutting through the noise to get heard
Property Managers don't necessarily realise just how much competition they are up against when they send out an email to a client. All the "noise" they need to cut through to grab someone's attention long enough to...
View Episode
