All Episodes
Episodes
Why Zero Tolerance is No Longer a "Thing"
You might not agree with what Terri has to say this week on the Podcast where she talks about removing the words Zero Tolerance from a Property Manager's vocabulary when referring to how they manage rent being paid on...
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Change One Word, Find More Time (it's that simple)
Words possess immense power and potential. The words we choose can have a significant impact, which is why it's important to be deliberate (and careful) when choosing them.
Today, Terri delves into how small changes...
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The Best Ad Writing Hack For Property Managers EVER!
In this week's episode of the podcast, Terri shares a little about a very cool piece of AI which she feels will rock most Property Managers' worlds. She talks about how she believe Chat GPT will be able to transform...
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What your "Out of Office" says about you
In this week's episode Terri shares some suggestions on how to improve the way we communicate with our clients through email autoresponders. Property Managers love a good "Out of Office" response and they are...
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Why they don't like you, before they've even met you
In this episode, we discuss the importance of carefully crafting the automated messages from your leasing software. The messages people receive from you when they first book an inspection or enquire about a rental...
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5 Critical Conversations to have before Christmas
This episode is released one week before most agencies finish up for Christmas. Terri highlights the 5 Critical Conversations she believes every Property Manager should have before they close up shop for the holiday...
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PropertyMe's biggest fail to date (and what we can learn from it)
In today's episode Terri discusses the "saga" of PropertyMe's price increase email to their clients and the subsequent fallout.
She uses it to create a case study for property manager around communication for, let's...
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My 2 fave words to reduce drama (and they don’t start with F)
Welcome back to another episode of pmXcite the Podcast, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I...
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Breaking the news to an owner with a property for lease, you are closed for Christmas
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I answer a...
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Is re-inspect a dirty word in your office?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a JPM...
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Data Security - Are you covering these basics?
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, Terri goes...
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Leasing a tenanted property - avoiding the drama!
Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property...
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