Hey there!

 

If we haven't met before, I'm Terri and pmXcite is where my team and I help property managers (and their bosses) create RAVING FANS. 

You know, the type who rate you higher than a Pine Lime Splice on a hot summer's day.  The clients who just LUV šŸ’– LUV šŸ’– LUV šŸ’– having you as their Property Manager and can't wait to tell all their friends how amazing you are. The ones who create less drama, earn you more money and generally make the world a better place to live in.

Yep, those ones...

There are more out there than you think, you just gotta know how to... (pause for a deep and very dramatic sigh) talk to them.  

Not only do we have the skills and resources to turn you into the most popular property manager in town, but we have another power-packed missile in our confetti cannon, we also have our tried and tested method for consistently GROWING your rent roll.

Hey there!

If we haven't met before, I'm Terri and pmXcite is where myself and my team help property managers, other team members (and their bosses) create RAVING FANS. 

You know, the type who rates you higher than a Pine Lime Splice on a hot summer's day.  The clients who just LUV šŸ’– LUV šŸ’– LUV šŸ’– having you as their Property Manager and can't wait to tell all their friends how amazing you are. The ones who create less drama, earn you more money and generally make the world a better place to live in.

Yep, those ones...

There are more out there than you think, you just gotta know how to... talk to them.  

Not only do we have the skills and resources to turn you into the most popular property manager in town, but we have another power-packed missile in our confetti cannon, we also have our tried and tested method for consistently GROWING your rent roll.

Whether the thought of growth makes you break out in a cold sweat or fills you with excitement, our NEXT LEVEL GROWTH PROGRAM has got you covered. We take you step by step through the process of easily finding new clients and expanding your portfolio. Our Growth Program has been specifically designed for Property Managers & BDMs, basically anyone in the agency who is interested in growth.

Find out more about Growth >

Let's get back to taking a look at the power of communication and making you and your Agency brand more LšŸ’–VABLE...

Communication & Training Solutions for Property Managers

Now, I'm pretty sure you agree with me when I say, great communication is the No 1 ingredient required when baking a Raving Fan.

  

It's the piece of the pie ('cause we are using cooking analogies today) that enables us to create amazing experiences for our clients.  So why do we have so many clients' cookies, crumble? Yeah, I'm not sure that one works either šŸ˜¬

Because, on the surface, it seems like such a simple thing to do - most of us have been communicating on some level since we entered the world, right? 

Well, it turns out learning how to be a great communicator in property management, the kind that develops relationships with clients that make

 them more fanatical about your agency than a Wrexham FC supporter is, well, a little tricky.

And not the fun, Halloween kind of tricky where there is the possibility of a treat on offer. We are talking the kind of trickiness which is hard to navigate and any missteps pretty much guarantee an epic fail in an agency's kitchen.

See what we did there? Burning or scorching relationships was a teensy bit too obvious, even for us. 

BTW... Baking = Nurturing & Developing, just in case you were a little confused.

And the best way to combat trickiness, in both property management and the kitchen, is to remove complications. Just ask that lady who's made a motza from selling recipes that only need 4 ingredients.

At pmXcite, we too are all about keeping things simple


Which is why we subscribe to the power of T...

Aw shucks, you thought of me when you read that - don't be embarrassed, I secretly wanted you to šŸ˜‰

Not only does T stand for Terri (just in case there is a slim chance you didn't get where I was going with this) but... the magical and mystical force that is the letter T, manifests its superpowers in...

 The 3 T's of Communication 

Our absolute fave way of breaking down what ingredients a Property Manager needs to be using when it comes to communicating with their clients to create raving fans.

We treat the 3T's like confetti and sprinkle them EVERYWHERE in our communication solutions.  Naturally, you could substitute Hundreds & Thousands or those little edible silver beads if you didn't have any confetti in the pantry šŸŽ‰

The way you are delivering your message.  Is the best option an email? Should I pick up the phone? Will a voicemail do the trick if they don't answer?

 Once you've selected your delivery method, the timing is everything.  Knowing when to press "go" is crucial to your success.

 

 Single-handedly responsible for more noses out of joint and overreactions than the other two T's combined (and the bit most PMs struggle with).

But let's take this conversation out of the kitchen for a minute

There is a lot to building out a communication protocol for your property management team. Something that is easy for everyone to understand and simple to follow.  A way of doing things that enhances your brand agency voice.

One that really encourages customer loyalty and creates opportunities for growth. Oh, and reduces drama. It's gotta reduce drama.

If you would like to go down that rabbit hole with me, click the button below...

šŸ° Take a deep breath & grab my hand >

Now, it's time to focus on another T... Training

So with our communication solutions in place and the love flowing in your direction, we don't want it all coming undone through inexperience, inconsistency or lack of competence. That is why we've built PM Essentials which is literally the what, when and how-to in best practice for the essential tasks and responsibilities of Property Management. This program is suited to both entry level workers and experienced property managers alike.

Our Approach - 5 Minutes or 5 Years in the industry - it shouldn't matter to our clients

10 easy to digest & fast to implement online video-based learning modules, containing 35 lessons specifically designed to onboard and up-skill Property Manager newbies and enhance the effectiveness of established Property Managers. Delivered over 10 days, energising your entire Property Management Team...

Find Out More >

Growth Solutions for Property Management


We all know it.  Growth is important.


So incredibly important for a Property Management Department.

Let me put it this way. If we aren't growing, we are dying.

Or is that just trees? šŸ¤”

Never mind, you get where I am coming from. 

 

Which is why pmXcite teamed up with the incredible, the amazing and most importantly, the lovely Natalie South (Growth Expert Extraordinaire) to provide you with the best online growth training programs for property management in the country world (cue the deafening sound of crowd cheering). 

 

And they're called... our Next Level Growth Programs

 

Cause what you learn from the programs will take you to the next level with your growth - get it?   Oh, and you don't have to be a designated "BDM" to benefit from Nat's training. We've had all kinds successfully complete the program over the past couple of years: 

 

šŸ’š Property Managers

šŸ’š Senior Property Managers

šŸ’š BDMs who had nothing else to focus on but getting the deal done

šŸ’š BDMs who did their own Leasing

šŸ’š Heads of Department

šŸ’š Business Owners

šŸ’š Leasing Consultants

šŸ’š Some were from big Franchise Groups

šŸ’š Others from Boutique Agencies

More than 300 to date (and counting)...

 

It's a long list (and that's before you count those who are wearing more than two hats). So, if you don't want to be a like a tree... standing still and potentially dying (trying to paint a picture here - work with me), I highly recommend you check out our incredible growth solutions. Of course I am going to recommend our own programs, duh!  But so do plenty of others which you will see when you check out the program šŸ˜‰

Nat South Live Guiding you Every Step of the Way

Join your fellow NLG participants in this high intensity, 28 Day Growth Training Program. Over 300 participants have already achieved enormous growth from the last 8 Rounds of Next Level Growth Live with Nat South.

Next Round Kicks Off March 6 2023

Find Out More >

Everything you love about NLG Live but on-demand 24/7

Work through Nat's program at your own pace. We've taken everything we've learned form 8 rounds of live delivery to over 300 participants and made it available for you to start anytime - 24/7, no waiting for the next round to start!

Find Out More >